DIGITAL RESUME
Yolanda Y. Luna
Learning Lead · Instructional Designer · Sr. Digital Learning Developer
20+ years building enterprise learning at JPMorgan Chase, USAA & Washington Mutual
This digital resume was built by Yolanda Luna using Claude AI — a mix of custom prompting and hands-on HTML/CSS editing for rapid development.
Module 1 of 7 — About me
Professional Profile
Who I am & what drives my work
I’m an e-Learning Designer/Developer with over 20 years of finance industry experience with JPMorgan Chase, USAA, and Washington Mutual. My years in the field include 5 years in a dual Designer/Developer role, and the remaining ~16 years as an Instructional Developer. I also have a strong background in QA/functional testing, LMS administration, and SharePoint.
Known for quickly building trust, managing competing priorities, and helping others achieve successful outcomes, I really enjoy the energy of a fast-paced environment and perform at my best when managing multiple priorities under tight deadlines. I excel at aligning teams on shared goals and mapping out clear timelines. Additionally, I pick up new software quickly and genuinely enjoy troubleshooting—including leveraging AI tools to accelerate workflows.
Following a divisional Reduction in Force (RIF) in October 2025, I took some intentional time off to travel and gain a fresh perspective on my next steps. I'm excited for a new challenge... a new opportunity.
Core Skills & Competencies
Years of expertise across key disciplines
Professional Experience
20+ years across top-tier organizations
Select the down-arrow to expand and collapse a list of job responsibilities for each employer.
JPMorgan Chase
Learning Lead / Instructional Designer
MAY 2022 – OCT 2025 · 3 YRS 6 MOSJPMorgan Chase
Sr. Digital Learning Developer
FEB 2015 – MAY 2022 · 7 YRS 4 MOSJPMorgan Chase
Digital Learning Developer
JAN 2013 – FEB 2015 · 2 YRS 2 MOSPeyton Resource Group @ USAA
e-Learning Instructional Developer (Contract)
AUG 2007 – DEC 2012 · 5 YEARSWashington Mutual
Sr. e-Learning Instructional Designer
DEC 2005 – JUN 2007 · 2 YEARSGalaxy Scientific Corp @ USAA
Multi-media Developer (Contract)
FEB 2005 – DEC 2005Early career — USAA, Foot Action, Hair Crafters
HR Research Technician · Legal Secretary · Retail & Salon Manager · CHAMPUS Rep
Achievements & Recognition
Key wins and moments of impact @ JPMorgan Chase
Chase Five Key Awards
Multiple awards for exceptional client service, ownership, and exceeding performance expectations across managed programs.
48 courses in 4 weeks
Led a developer team to deliver 48 online courses and assessments within a strict four-week deadline.
CCB SME Mentorship & Support
On top of my regular duties, I served as the sole moderator for the MS Teams Captivate channel, providing ongoing troubleshooting and mentorship across the entire Consumer & Community Banking (CCB) division.
LMS UAT Selection
Among roughly 75 employees selected enterprise-wide, I was chosen twice — for both Beta Testing and Operational Acceptance Testing — during the new LMS rollout. I then spearheaded our team's migration to the new system.
Quality Assurance for CCB Ops
Alongside my core role, I was part of a team of 10 who managed QA and Functional Testing for CCB Ops, overseeing course deployments across UAT and Production environments.
Assessment Lead
In addition to my primary responsibilities, I led a team of eight developers who created, evaluated, and published QuestionMark assessments to support CCB designers.
Education & Certificates
Formal training and continuous learning
BFA in Communication Design
Texas State University, San Marcos, TX · Minor in Business Administration
AAS in Graphic Arts (Interactive Graphics)
San Antonio College, San Antonio, TX
Google AI Professional Certificate
Google · Expected completion: June 30, 2026
Chase Academy Project Management Certificate
University of Texas at San Antonio (UTSA) · 2018
From mastering Flash and ActionScript in the early 2000s to adopting AI-driven content tools and LLM-based SCORM converters today, continuous upskilling is central to how I operate. I've used AI tools personally for 2 years and professionally for 1 year.
Portfolio
Real work samples — coming soon
Design Rationale
Why this resume is built the way it is
People today tend to scroll, skim, and jump around rather than read top to bottom. I build training with that in mind. The choices below show how I think through structure as both a designer and a developer — and how I leverage AI tools to accelerate workflows and rapid development.
Chunking Content
Twenty years of experience is a lot to scroll thru, so I split it into six focused modules — About, Skills, Experience, Wins, Education, and Rationale. It's the same approach I use when I'm building out a course — breaking a big topic into modules, then building the navigation and state logic that lets a learner move between them seamlessly.
Visible Progress & Completion State
The progress bar isn't just visual polish — I use progress bars and completion states in course builds to help learners manage their time and pace themselves through the content.
Visual Color Cues
I used color-coded wayfinding, so each module keeps its own color throughout — in the icon, the badge, and the accents — so you always know which section you're in. I use this kind of visual consistency in branching scenarios and multi-topic courses.
Show, Don't Tell
Instead of just writing "experienced in instructional design," Module 02 shows skill bars and actual years. I'd rather provide visualized data than a vague claim.
Accordion Buttons
My Experience section spans five employers and over 20 years — too long to show all at once without overwhelming the page. Card 01 mentions chunking the whole resume into bite-size pieces (modules); this is the same idea applied one level deeper. Each role is collapsed by default, a chevron that rotates open and closes on click, and an Expand All that opens all roles when selected. It's the same progressive-disclosure approach I build into training when a topic has more depth than most learners need up front — show the headline, let people choose how far to dig in.
Choosing Your Own Path
This page is designed so you can click around in whatever order you want, rather than forcing you to read from top to bottom. I typically give learners control and do the same thing in my training modules unless they must review all content, as they do in Compliance and Regulatory training.
Honest Collaboration
I credited Claude AI in the hero section because AI-assisted work is becoming the norm, and I want to be transparent about my process. I use AI as a starting point and always verify the output for accuracy — because we all know AI sometimes hallucinates!
For me, AI instructional design tools are fun. I love crafting prompts that accelerate analysis, generate objectives, build course outlines and content, and assist in rapid development. I also write and edit the HTML, CSS, and JS directly when needed — AI gets me a fast first draft, but the build work is mine. Of course, I wouldn't include an AI credit line in a real course unless directed to do so.