← Back to Home

DIGITAL RESUME

Yolanda Luna

Yolanda Y. Luna

Learning Lead  ·  Instructional Designer  ·  Sr. Digital Learning Developer
20+ years building enterprise learning at JPMorgan Chase, USAA & Washington Mutual

San Antonio, TX Open to remote · hybrid · on-site

This digital resume was built by Yolanda Luna using Claude AI — a mix of custom prompting and hands-on HTML/CSS editing for rapid development.

Module 1 of 7 — About me

Professional Profile

Who I am & what drives my work

Module 01
  • Why my portfolio is empty for now My work at JPMorgan Chase and USAA was proprietary, so I can't share those projects. It's been almost 2 decades since I was asked to present a Portfolio. At that time, my portfolio consisted of projects completed in college and they were all Flash-based. I am in the process of creating a few samples for Portfolio - Module 6.
  • What you can see instead Until I can put together some samples, this resume is an example of how I structure information for learners.
  • Development Process I explain my process in Rationale - Module 7.
About Me

I’m an e-Learning Designer/Developer with over 20 years of finance industry experience with JPMorgan Chase, USAA, and Washington Mutual. My years in the field include 5 years in a dual Designer/Developer role, and the remaining ~16 years as an Instructional Developer. I also have a strong background in QA/functional testing, LMS administration, and SharePoint.

Known for quickly building trust, managing competing priorities, and helping others achieve successful outcomes, I really enjoy the energy of a fast-paced environment and perform at my best when managing multiple priorities under tight deadlines. I excel at aligning teams on shared goals and mapping out clear timelines. Additionally, I pick up new software quickly and genuinely enjoy troubleshooting—including leveraging AI tools to accelerate workflows.

Following a divisional Reduction in Force (RIF) in October 2025, I took some intentional time off to travel and gain a fresh perspective on my next steps. I'm excited for a new challenge... a new opportunity.

Core Skills & Competencies

Years of expertise across key disciplines

Module 02
Experience depth
Consulting, Needs & Gap Analysis
15 yrs
Instructional Design & Development
nearly 16 yrs
LMS Admin & Course Lifecycle
13 yrs
Project Management
13 yrs
Stakeholder & SME Collaboration
nearly 16 yrs
AI Tools & Prompt Engineering
2 yrs
Authoring & development tools
Adobe Captivate SCORM / xAPI QuestionMark Dreamweaver Flash / ActionScript Photoshop Illustrator Sound Forge XML / HTML JAWS SharePoint Storyline LMS ASSIMA InDesign Acrobat Pro SnagIt Salesforce Captivate Branching Scenarios Camtasia Siebel 7 Prompt Engineering for Content Generation AI Output Review & Hallucination Detection Document Automation Agile UAT / Production Release Testing Version Control & Content Governance
Soft skills
Emotional intelligence Cross-functional collaboration Fast learner & adaptable Quality assurance mindset Advanced AI integration Deadline-driven execution Active listening Problem-solving & troubleshooting Clear written & verbal communication Attention to detail Mentoring & knowledge transfer Process improvement Stakeholder interviewing

Professional Experience

20+ years across top-tier organizations

Module 03

Select the down-arrow to expand and collapse a list of job responsibilities for each employer.

JPMorgan Chase

Learning Lead / Instructional Designer

MAY 2022 – OCT 2025 · 3 YRS 6 MOS
  • Designed and developed interactive e-Learning and microlearning end-to-end, including branching scenarios, simulations, and video-based experiences
  • Consulted with and interviewed business stakeholders and SMEs to clarify performance needs, recommend solutions, and translate complex information into clear, actionable learning experiences
  • Served as sole portfolio owner and developer for Salesforce training supporting Business Banking — built new courses and maintained existing ones after reviewing system update demos to assess training impact, prioritized and scheduled revisions against Production readiness, and published all new and updated materials to the internal Business Banking Library
  • Applied modern visual design, UX, and digital-marketing sensibilities, informed by contemporary content consumption and social-media-inspired formats
  • Leveraged generative AI tools to accelerate analysis, scripting, storyboarding, prototyping, and asset creation while maintaining quality, accuracy, and sound judgment
  • Collaborated with learning peers to identify efficiencies, reusable components, templates, design patterns, and innovation opportunities
  • Worked in an agile, team-based environment, adapting to feedback and shifting priorities while maintaining accuracy, quality, brand alignment, and accessibility across all learning products
  • Measured learning effectiveness using engagement data, feedback, and performance metrics; summarized insights and iterated solutions quarterly

JPMorgan Chase

Sr. Digital Learning Developer

FEB 2015 – MAY 2022 · 7 YRS 4 MOS
  • Attended weekly management meetings to review and assign new projects among team members
  • Interviewed SMEs to clarify needs, recommend solutions, and translate complex information into clear, actionable learning experiences for web-based training courses
  • Collaborated closely with development teams to create complex interactive digital learning modules/games
  • Worked on a team of ten to program and upload course assessments to QuestionMark for all CCB instructional designers
  • Provided QC support to my team by thoroughly testing courses before they went live in the LMS

JPMorgan Chase

Digital Learning Developer

JAN 2013 – FEB 2015 · 2 YRS 2 MOS
  • Consulted/interviewed instructional designers to build out web-based training courses as requested from storyboards or in meetings.
  • Collaborated closely with development teams to create interactive digital learning assets and modules
  • Led a team of eight developers who created, evaluated, and published QuestionMark assessments to support CCB designers

Peyton Resource Group @ USAA

e-Learning Instructional Developer (Contract)

AUG 2007 – DEC 2012 · 5 YEARS
  • Built solutions using Flash, Captivate, ActionScript, Dreamweaver, and Adobe Creative Suite
  • Interviewed Instructional Designers to recommend solutions, and translate complex information into clear, actionable learning experiences.
  • Supported 23 instructional designers building courses, animations & simulations
  • Designed reusable templates and modified XML/HTML for ongoing module updates

Washington Mutual

Sr. e-Learning Instructional Designer

DEC 2005 – JUN 2007 · 2 YEARS
  • Functioned as both the instructional designer and developer to convert instructor-led training (ILT) into online courses for company-wide use
  • Interviewed SMEs to clarify needs, recommend solutions, and translate complex information into clear, actionable learning experiences for web-based training courses
  • Created and delivered enterprise training programs specifically for the Customer Care Call Center and New Hire groups
  • Served as the Siebel 7 Project Lead and managed system tasks as the LMS (Talent Builder) Administrator

Galaxy Scientific Corp @ USAA

Multi-media Developer (Contract)

FEB 2005 – DEC 2005
  • Collaborated with Instructional Designers to produce multi-media assets from storyboards; within a month, also began building full courses from storyboards

Early career — USAA, Foot Action, Hair Crafters

HR Research Technician · Legal Secretary · Retail & Salon Manager · CHAMPUS Rep

Achievements & Recognition

Key wins and moments of impact @ JPMorgan Chase

Module 04

Chase Five Key Awards

Multiple awards for exceptional client service, ownership, and exceeding performance expectations across managed programs.

48 courses in 4 weeks

Led a developer team to deliver 48 online courses and assessments within a strict four-week deadline.

CCB SME Mentorship & Support

On top of my regular duties, I served as the sole moderator for the MS Teams Captivate channel, providing ongoing troubleshooting and mentorship across the entire Consumer & Community Banking (CCB) division.

LMS UAT Selection

Among roughly 75 employees selected enterprise-wide, I was chosen twice — for both Beta Testing and Operational Acceptance Testing — during the new LMS rollout. I then spearheaded our team's migration to the new system.

Quality Assurance for CCB Ops

Alongside my core role, I was part of a team of 10 who managed QA and Functional Testing for CCB Ops, overseeing course deployments across UAT and Production environments.

Assessment Lead

In addition to my primary responsibilities, I led a team of eight developers who created, evaluated, and published QuestionMark assessments to support CCB designers.

Education & Certificates

Formal training and continuous learning

Module 05
Degrees

BFA in Communication Design

Texas State University, San Marcos, TX  ·  Minor in Business Administration

AAS in Graphic Arts (Interactive Graphics)

San Antonio College, San Antonio, TX

Certificates

Google AI Professional Certificate

Google  ·  Expected completion: June 30, 2026

In progress

Chase Academy Project Management Certificate

University of Texas at San Antonio (UTSA)  ·  2018

Completed
Continuous learning

From mastering Flash and ActionScript in the early 2000s to adopting AI-driven content tools and LLM-based SCORM converters today, continuous upskilling is central to how I operate. I've used AI tools personally for 2 years and professionally for 1 year.

Portfolio

Real work samples — coming soon

Module 06

Design Rationale

Why this resume is built the way it is

Module 07

People today tend to scroll, skim, and jump around rather than read top to bottom. I build training with that in mind. The choices below show how I think through structure as both a designer and a developer — and how I leverage AI tools to accelerate workflows and rapid development.

Core design principles applied
01

Chunking Content

Twenty years of experience is a lot to scroll thru, so I split it into six focused modules — About, Skills, Experience, Wins, Education, and Rationale. It's the same approach I use when I'm building out a course — breaking a big topic into modules, then building the navigation and state logic that lets a learner move between them seamlessly.

02

Visible Progress & Completion State

The progress bar isn't just visual polish — I use progress bars and completion states in course builds to help learners manage their time and pace themselves through the content.

03

Visual Color Cues

I used color-coded wayfinding, so each module keeps its own color throughout — in the icon, the badge, and the accents — so you always know which section you're in. I use this kind of visual consistency in branching scenarios and multi-topic courses.

04

Show, Don't Tell

Instead of just writing "experienced in instructional design," Module 02 shows skill bars and actual years. I'd rather provide visualized data than a vague claim.

05

Accordion Buttons

My Experience section spans five employers and over 20 years — too long to show all at once without overwhelming the page. Card 01 mentions chunking the whole resume into bite-size pieces (modules); this is the same idea applied one level deeper. Each role is collapsed by default, a chevron that rotates open and closes on click, and an Expand All that opens all roles when selected. It's the same progressive-disclosure approach I build into training when a topic has more depth than most learners need up front — show the headline, let people choose how far to dig in.

06

Choosing Your Own Path

This page is designed so you can click around in whatever order you want, rather than forcing you to read from top to bottom. I typically give learners control and do the same thing in my training modules unless they must review all content, as they do in Compliance and Regulatory training.

07

Honest Collaboration

I credited Claude AI in the hero section because AI-assisted work is becoming the norm, and I want to be transparent about my process. I use AI as a starting point and always verify the output for accuracy — because we all know AI sometimes hallucinates!

For me, AI instructional design tools are fun. I love crafting prompts that accelerate analysis, generate objectives, build course outlines and content, and assist in rapid development. I also write and edit the HTML, CSS, and JS directly when needed — AI gets me a fast first draft, but the build work is mine. Of course, I wouldn't include an AI credit line in a real course unless directed to do so.

INSTRUCTIONAL DESIGNLMS ADMINISTRATIONDIGITAL LEARNINGSTAKEHOLDER MANAGEMENTQUALITY ASSURANCEAI-ACCELERATED WORKFLOWS INSTRUCTIONAL DESIGNLMS ADMINISTRATIONDIGITAL LEARNINGSTAKEHOLDER MANAGEMENTQUALITY ASSURANCEAI-ACCELERATED WORKFLOWS